Terms and Conditions

Last updated: October 4, 2026

Please carefully review these Terms and Conditions. Your access to and use of this website are governed by these Terms and Conditions, along with any additional guidelines, restrictions, or rules that may be posted for specific sections or services of this website. These additional guidelines, restrictions, or rules are incorporated by reference into these Terms and Conditions.

PacksDo reserves the right to modify this website and these Terms and Conditions at any time without prior notice. You are advised to review these Terms and Conditions whenever you access this website.

Quotes, prices and payment

You request a quote on this website, and we reply with the price, which includes shipping (see our Shipping Policy). Prices do not include taxes, import duties or remote area surcharges. After you approve a quote, we send an invoice or payment link (PayPal is accepted), or bank transfer details. Production starts once your artwork is approved and payment is received.

Order cancellation

We understand that plans can change and we strive to accommodate such situations. If you anticipate changes in your circumstances, please inform us as soon as possible. The possibility of a refund depends on the progress of your order. If work on your order has not commenced, you are eligible for a full refund (subject to the terms below).

PacksDo will cancel your order prior to printing/shipping. However, if your order has already been shipped, it cannot be canceled. Orders may be cancelable at different production stages, but cancellation charges will apply. Our Customer Service Team will inform you about any applicable cancellation charges.

• Stage 1: Quote approved and payment received.
• Stage 2: Order processed in our design department.
• Stage 3: Order sent to press.
• Stage 4: Order shipped by the shipping firm.

If you cancel after approving a quote but before paying, nothing is charged. An order canceled soon after payment, before stage 1 work begins, is refunded in full. Cancellations in stage 1 incur a 25% charge of the total amount to cover payment processing and bank fees. Cancellations in stage 2 will result in a minimum 50% deduction of the total order amount as cancellation fees for our design department. Orders in stage 3 might still be canceled, but we cannot guarantee this. If canceled at this stage, a minimum of 70% of the total order amount is deducted. Orders reaching stage 4 cannot be canceled.

Refunds, reprints and returns

Custom orders are made to your specifications, so they are not eligible for return or exchange unless items arrive damaged or there is a verified manufacturing defect or production error that differs materially from the approved proof. Our Return and Refund policy explains what qualifies, how to report an issue (within 7 business days of delivery) and how we resolve it.

If an error by our production team is confirmed, we will re-print the affected items at no additional cost.

Order shipping and delivery

Production usually takes 5–7 working days. Larger or more complex orders can take longer, and we confirm the date in your quote. Every quote price includes shipping within the United States and Canada. Delivery usually takes 4–5 working days after production, depending on the carrier and your location, and we share the estimate with your quote.

See our Shipping Policy for delivery, incorrect addresses and delays.

Damaged and lost packages

Customers are responsible for inspecting all packages for visible damage or missing items before accepting delivery. Any issues should be reported to PacksDo’s team and the delivery courier immediately. PacksDo will not be responsible for damage or missing items not reported by the customer within 7 business days of delivery. PacksDo is also not liable for 3rd party shipping errors or damaged shipments.

International Buyers Please Note

• Taxes are determined by the buyer’s customs and are not under our control. Different countries have different customs duties and tax charges, so any tax incurred should be borne by the buyer.
• Import duties, taxes, and charges are not included in the item’s price or shipping charges and are the responsibility of the buyer.
• Please check with your country’s customs office to determine any additional costs before buying.

Note: Our prices do not include any taxes or remote area surcharges. Please contact us at sales@packsdo.com when ordering if you need any clarification. Thank you.