Shipping Policy

Last updated: October 4, 2026

At PacksDo, we offer safe and reliable shipping for custom packaging orders across the United States and Canada. Every quote price includes shipping within the United States and Canada, so the price in your quote is the full price. Taxes, import duties and remote-area surcharges are not included. Delivery usually takes 4–5 working days after production, depending on the carrier and your location, and we share the estimate with your quote. Most standard orders arrive 9 to 12 working days after your artwork is approved and payment is received. Larger orders take longer.

For orders shipping outside the United States and Canada, the shipping cost is shown in your quote before you pay.

Standard Turnaround Time

Our standard turnaround time is typically 5–7 working days after the final digital proof has been approved and payment has been received. Larger or more complex orders can take longer, and we confirm the date in your quote. Production begins only once the artwork and order details are confirmed.

Please note that turnaround time refers to production time and does not include transit or delivery time.

Expedited Shipping

If your date is tight, we offer an expedited service for orders shipping within the United States and Canada. It combines rush production with express shipping. We check each order before we agree to it, because it depends on how busy production is, the materials you chose and the size of the order. The extra cost is quoted per order and shown in your quote before you approve it, and the delivery date is confirmed in the quote too. Production still starts only once your artwork is approved and payment is received. Expedited service does not remove delays outside our control, such as carrier delays, weather or customs. See rush orders for how to ask.

Incorrect Shipping Address

It is the customer’s responsibility to provide a complete and accurate shipping address. If an incorrect or incomplete address is submitted and delivery cannot be completed, the shipment may be returned to PacksDo. In such cases, the customer will be responsible for any reshipping charges required to send the order to the corrected address.

Unclaimed Shipments

If a shipment is not accepted or goes unclaimed by the customer and is returned to PacksDo, the customer will be responsible for any additional shipping charges for resending the order.

Delays Beyond Our Control

While we do our best to ensure timely delivery, PacksDo is not responsible for delays caused by factors outside our control, including:

• courier or shipping carrier delays
• weather conditions or natural disruptions
• customs, clearance, or other government-related delays
• inaccurate order information or incomplete delivery details provided by the customer

Contact Us

If you have any questions about shipping, delivery timelines, or your order status, please contact us:

Phone: +1 (312) 910-5253

Email: sales@packsdo.com